“What if insights begin with humanism, empathizing with and designing things for real people? What if things were designed to place human experience at the center of the art-of-possible?”...

“The disruption of the energy industry by prosumers and new competition is underway,” writes Ganesh Kalyanaraman. “To remain key players, leading utilities will deliver new service offerings...

“Without trust between consumers and service providers, there is no common ground for privacy in the digital world, especially when companies use personal data in ways consumers were not...

“We are in the age of ‘customer relevance’, where organizations need to reinvent themselves to stay relevant to the ever-changing needs of customers,” says Rajesh Balaji. “Crafting...

“As consumers select health services on demand, they will create their own systems of care instead of relying on a third party to do so,” says Bill Shea. “The impact of these changes likely...