“Part of it is a cultural aspect of what we do,” Sean Middleton said. “We got a lot of support from our CEO, and we have the space and resources to experiment and do new things.” Excerpts...

“Smart machines are becoming more ubiquitous in our work and lives,” writes Sumithra Gomatam. “In the near future, we will soon have smart machine ‘cobots’ or colleagues at work.”...

Sanjiv Gossain recently outlined ways to improve the customer experience in Customer Experience Magazine. Click here to read the article: https://bit.ly/2SfC53y.

Abhijit Deb recently talked about the effects of recent regulatory changes on banks in IBS Intelligence. Click here to read the article: https://bit.ly/2Dagn6G.

"Obviously, you have the potential to lose the human touch," says Bret Greenstein. "We may miss chatting with people and saying 'Have a great night,' and, “Wow it’s cold out there.'" Excerpts...