AI is used in many areas of insurance, and it can help workers save time, digest large volumes of data and erase human errors. But is there a need for a human touch when it comes to complex claims, and how do we master the balance between humans and robots?

In 2021, artificial intelligence has found its stride. By replacing anecdotes, assumptions and gut feelings with real-world data and learning-based models, AI is powering a global pandemic response that rises above policy and privacy differences to unlock the value of data sharing and cross-organisational collaboration.

While digitally enabled "jobs of the future" are still below their pre-pandemic level, new data suggests they are on the way back.

Bret Greenstein, global head of AI & Analytics at Cognizant, also spoke about the potential that data has to change society.

What started as a $500,000 Pandemic Response Challenge from XPRIZE has become a global effort to fight COVID – and now all governments and health officials are set to benefit.