Leaders today are often balancing digital transformation, innovation, and employee needs. These expert insights can help.

From Sacramento to Songdo, from Dundee to your den, we’ve identified 21 places around the world where the future of work is being built right now, reveals Robert Brown, a futurist in Cognizant’s Center for the Future of Work.

Admittedly, this work is hard. But to keep pushing for racial justice, there are three strategies for leaders to incorporate in 2021.

As enterprises around the world attempt to chart a course for the post-COVID environment, one thing is clear. Digital competency is the primary competency – for individuals and organizations – moving forward.

What does it feel like to interact with a company? How do customers experience using a product? Walking into a store? Updating an app? Reaching out to a contact center? This is the customer experience: all the elements of a customer’s interaction or journey with a company, emphasis on all.