“Insurers’ five-year strategic planning cycles are unfortunately no longer fit for purpose,” writes Sanjiv Gossain. “To compete and grow, they must build deeper, richer relationships with...

“In India, too much emphasis has been given to engineering streams, today’s business problems need more than just engineers,” says Satish Jeyaraman. Excerpts: “If you look at the ICT...

“Software bots lack physical form but their benefits – from reduced costs to enhanced patient care to improved employee satisfaction – are real and measurable,” writes Patrick Spolentini....

“As the AI technology advances, it is expected that chatbots will be an integral part of every brand almost indistinguishable from their human counterparts,” writes Singaravelu Ekambaram....

“Automation is often thought of as cold, even inhuman, best suited for assembly lines and rote tasks,” writes Trish Birch. “In healthcare, however, automation applied appropriately can...