“It is important for manufacturers to avoid the pattern of many IT projects that are massive in scale, time-consuming to implement, and slow to meet expectations,” says Ganesh Kalyanaraman....

Ramesh Ramani recently wrote about how banks can stay relevant in Finance Monthly. Click here to read the article: https://bit.ly/2DiAiRN.

“While it is clear that every brand wants to offer the best possible CX at every opportunity during every interaction with consumers, there are marked discrepancies between brands’ perceptions...

“Social prescribing is going to become one of the most important ways technology addresses SDOH,” says Sashi Padarthy. “Just like prescribing medications and sending the prescription to a...

“You really need people who can do experience design,” says, Donna Tuths. “These are people who are thinking across touchpoints. They’re thinking across physical and digital and they’re...