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Latest In the News
Jun 2, 2021
How the Experience Is Delivered *Is* the Experience
Techonomy
What does it feel like to interact with a company? How do customers experience using a product? Walking into a store? Updating an app? Reaching out to a contact center? This is the customer experience: all the elements of a customer’s interaction or journey with a company, emphasis on all.
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  • Sep 11, 2020
    A New-World Workforce Using Data and Analytics
    TechRadar Pro

    The traditional career model first articulated in the early 1900s by Robert Owen as “eight hours labor, eight hours recreation, and eight hours rest” is still around today. Over 100 years on, the workforce is much more diverse and the needs and demands of employees have evolved.

  • Sep 10, 2020
    Sensor Smarts: 4 Considerations for Post-COVID Workplaces
    Industry Week

    As economies worldwide begin recovering from COVID-19 shutdowns, companies that safely and responsibly reopen their physical spaces at scale can have a distinct competitive advantage over those that cannot do so.

  • Sep 7, 2020
    Imagining the Jobs of the Future in the Post-COVID-19 World
    ASEAN Business

    The world is becoming real-time — real-time decision-making, real-time experiences, real-time customer service, and real-time payments. The Covid-19 pandemic has further accelerated the use of digital payments as nobody wants to deal with cash. Once seen as a convenience, digital payments have become a necessity.

  • Sep 2, 2020
    Belonging in the Workplace: A Business Leader Mandate
    HR C-Suite

    The events of the past six months have thrust HR and business leaders into many new realities. Across industries, our workforces and workplaces are being fundamentally redefined, and the very nature of the employee-employer relationship reshaped.

  • Aug 25, 2020
    Re-Inventing Brick and Mortar Retail – Once Again
    Chain Store Age

    As we approach the end of summer, most retailers have realized that the impact of the pandemic will be long-lasting, especially when it comes to shopping in-store. The new normal requires new safety protocols and innovative experience-oriented value propositions to attract and reassure consumers.

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