“Insurers’ five-year strategic planning cycles are unfortunately no longer fit for purpose,” writes Sanjiv Gossain. “To compete and grow, they must build deeper, richer relationships with...

“In India, too much emphasis has been given to engineering streams, today’s business problems need more than just engineers,” says Satish Jeyaraman. Excerpts: “If you look at the ICT...

“Software bots lack physical form but their benefits – from reduced costs to enhanced patient care to improved employee satisfaction – are real and measurable,” writes Patrick Spolentini....

“As the AI technology advances, it is expected that chatbots will be an integral part of every brand almost indistinguishable from their human counterparts,” writes Singaravelu Ekambaram....

“Automation is often thought of as cold, even inhuman, best suited for assembly lines and rote tasks,” writes Trish Birch. “In healthcare, however, automation applied appropriately can...

“New tools don’t automate people away,” writes Ben Pring. “They allow people to do things that people have never been able to do before.” Excerpts: “AI isn’t, as it is being...

“Much as composers, bricklayers and playwrights were in demand a century ago, we will also see the rise of AR journey builders as their 21st century successors,” writes Robert Brown. “They...

“Creation and delivery has advanced to the point that consumption is the bottleneck, leaving content providers to compete with sleep,” writes Ashish Chawla. “Providers have so much to...

“Shipping is the lifeblood of the global economy, delivering 85% of the global demand for transport,” writes Badrinath Setlur. “Managing the headwinds related to the digital economy is...

Cognizant ranked No. 3 in Healthcare Informatics magazine’s 2018 annual listing of the Top 100 healthcare information technology companies. Cognizant’s 2018 ranking marks the 17th consecutive...

“Demand for digital is going up all the time,” says Debashis Chatterjee. “But as digital demand is going up, pressure on legacy IT continues.” Excerpts: “Digital revenues are not only...

“By taking charge of digital, medical suppliers can create better, simpler experiences for patients and build stronger relationships with them while also improving internal processes and...

“In our industry, it is easy to say we are surrounded by wonderful people who have tremendous knowledge and can help us stay current from that perspective,” says Karen McLoughlin. “But I...

“Going digital is definitely not a hasty leadership push to outdo the competition by purchasing bespoke technology stacks, laying out the piece parts and assembling them together to get a...

“AI is a challenge for marketers, but it’s also a force multiplier that can help achieve lower cost, mass personalization and growth at a scale that was unforeseeable on the day the first...

“What if insights begin with humanism, empathizing with and designing things for real people? What if things were designed to place human experience at the center of the art-of-possible?”...

“The disruption of the energy industry by prosumers and new competition is underway,” writes Ganesh Kalyanaraman. “To remain key players, leading utilities will deliver new service offerings...

“Without trust between consumers and service providers, there is no common ground for privacy in the digital world, especially when companies use personal data in ways consumers were not...

“We are in the age of ‘customer relevance’, where organizations need to reinvent themselves to stay relevant to the ever-changing needs of customers,” says Rajesh Balaji. “Crafting...

“As consumers select health services on demand, they will create their own systems of care instead of relying on a third party to do so,” says Bill Shea. “The impact of these changes likely...

“There is a historical lag between the emergence of a new technology and the skills required to make it thrive,” says Ben Pring. “We are in the midst of that moment.” Excerpts: "Reading...

“Our advice to any M&E company struggling today, is to focus on how to achieve the best return on their digital investments in order to overcome the lackluster growth and profitability...

“In this age of significant technology adoption, we do not have enough technology talent globally,” says Ramkumar Ramamoorthy. “What India needs today is a ‘skills movement’ to which...

“We've spent the last 25 years building this highway, laying the tarmac of the highway, but there are literally no road signs or stop signs. There are no lines on the road,” says Ben Pring....

“With over $1.4 billion of investments that poured into blockchain globally in 2016 alone, the technology holds huge potential to transform insurance companies, and give them considerable...