“The new digital theater of interacting with customers and engaging them confounded businesses that had been prospering for more than fifty years,” writes Andres Angelani, CEO, Cognizant...

“Due to a range of factors, a new age has dawned for the European banking industry, with the barriers to entry drastically lower,” writes Euan Davis, Associate Vice President, Center for the...

“Businesses have historically been built around three key goals: the drive to increase productivity and efficiency, the need to deliver better experiences to users (customers, partners and...

"By focusing on uncovering the human problem behind the business problem, the human-centered organization analyzes the experiences offered on the market and seeks to understand what the customers...

“The tools of the future are close, and it’s time for businesses to get ready to harness them,” writes Ben Pring, Founder and Managing Director, Cognizant’s Center for the Future of Work....

Excerpts from Information Age’s article, reproduced with permission: “Augmented reality (AR) and virtual reality (VR), although limited at the moment, will be a vital technology in improving...

“Gen Z consumers crave to be understood and expect customised experiences based on their personal interests,” says Jayajyoti Sengupta, Head, Asia Pacific and Japan. “At the same time, the...

“Bots ensure that every user gets the very best experience," says Bret Greenstein, Vice President and Global Head of Artificial Intelligence, Cognizant Digital Business. "This kind of...

“The AI-augmented customer is changing the very meaning of ‘brand’ and the resonance of a ‘brand name,’” says Manish Bahl, Associate Vice President, Center for the Future of Work,...

““Based on Cognizant’s research, traditional companies will need to go the extra mile in overhauling their digital infrastructure, go-to-consumer strategies, and customer experience...

“We must look to, and inspire, younger generations, who will inherit the future workplace, industry and technological innovation,” says Vivek Daga, Vice President and Country Head, UK and...

“Automation is not going to be easy, but a business-focused IPA strategy is rapidly becoming critical for insurers,” writes Ben Bengtson, Senior Vice President, Global Leader, Insurance...

“Just as microscopes changed medicine, artificial intelligence is a ‘datascope’ that will give new insight to solutions previously thought unimaginable,” writes Ben Pring, Founder and...

“In a world of hyper-connectivity, the CMO mandate for the next 10 years pivots on resonance: making meaning for the consumer and building brand experiences that last,” writes Euan Davis,...

"A lot of companies have been on a hiring tear, but now they are seasonally constrained where they get their talent from," said Robert Brown, vice president at Cognizant's Center for the Future of...

With customers constantly shifting between online and physical stores, retailers have an amazing opportunity to make their purchase experience memorable when they step into the store,” writes...

“Whilst World Youth Skills Day comes around once a year, we need to be working with children every single day to spark creativity, critical thinking and collaboration,” says Vivek Daga, Vice...

“We were trying to find creative ways of addressing the labor challenge,” said Amar Juluri, Associate Vice President, Integration and AIM program leader. “It’s critical for us to tap into...

“Much like getting oneself in shape, getting fit for the journey of digital transformation is about making a sustained effort at right-sizing and modernising legacy environments,” says R....

“In closing the gender gap, your customers will benefit, your teams will benefit, and your bottom line will benefit — and it’s the right thing to do,” says Carol Cohen in an article...

“There is new work for people to do to ensure that key moments for consumers last,” writes Ben Pring. “Thanks to technology, new jobs have been created ― and will continue to be created...

“Don’t let yourself get caught off guard by thinking conversational AI is just a toy for younger generations to check the weather or play music,” writes Matt Smith, Associate Vice President,...

Excerpts from PharmaVoice’s article: “Imagine you are standing in your exhibit booth on a very crowded scientific and educational meeting floor, armed with fascinating, yet...

Excerpts from PharmaVoice’s article: “Agile project management, first introduced in 2001, started out as a method used in software development that challenged the traditional, linear...