As digital transformations happened and the bottom of the pyramid workforce reduced, the number of people managing this workforce has reduced over the years. IF you are a middle manager in an industry that is radically changing the way it delivers products or services, you have a reason to worry.

Newly appointed India managing director Rajesh Nambiar outlines the company’s plans for 2021.

Nambiar, who completes a month with the Nasdaq-listed firm on Wednesday, has his task cut out to build the India business and help Cognizant return to bellwether status.

Rajesh Nambiar took charge at the corner office at Cognizant India a month ago from software firm Ciena India. An old IBM executive, he talks of his mandate and the road ahead for Cognizant.

Rohit Gupta, Head of Products and Resources, Europe, Cognizant, reveals how 5G holds the key to cutting congestion on connected roads.

Consumers have flocked to online grocery shopping during the pandemic but say they miss the impulse buys that are a staple of the physical store experience.

With the retail industry up in the air as a result of the turmoil caused by COVID-19, confusion surrounding the future of the high street remains. Rohit Gupta, Cognizant’s Head of Product and Resources, suggests there is light at the end of the tunnel and retailers must utilise technology to rebuild the high street.

Organizations need to consider the challenges and opportunities as they ready themselves for the shift to voice technology in customer engagement.

Voice technology was already on the rise in India before the pandemic. But the virus ― and the subsequent need for both human-injected and contactless experiences ― served to increase both its pace and popularity.

The pandemic has put the pedal to the metal when it comes to digital adoption and innovations in customer experience (CX). Four senior leaders consider what emerging CX trends will be more relevant than ever in 2021. From voice technology to agile measurement strategies – what’s next for CX?

Black Friday is an immovable event – occurring at the same time of year, every year. With each iteration, we see more customer demand as more shoppers clock onto the best deals they can get in time for Christmas. And usually, we see more people flocking to the high street to get them.

Our working lives have long been open to disruption from tech and other external forces, but the arrival of COVID-19 has shifted the world of work at a rate of change that few could have predicted – and has raised urgent questions about how employment will adapt.

It’s been almost one year since the Covid-19 pandemic started. Data scientists worldwide have been analyzing data gathered during the pandemic to inform policies.

The disruption of the UK’s traditional grocery and supermarket scene by online providers looks to be accelerating, with Amazon now offering free grocery delivery to millions of customers in a massive expansion of the company's fresh food service.

A new challenge from XPRIZRE seeks evidence-based models using artificial intelligence to help governments reopen their economies during the pandemic. The accelerated crowdsourced competition has a total prize purse of $500,000, with the first deadline for team registration set for 8 December 2020.

The XPRIZE Pandemic Response Challenge seeks ways to safely reopen societies amidst a pandemic.

XPRIZE, an organization that creates competitions to solve humanitarian challenges, launched the Pandemic Response Challenge on Tuesday in partnership with Cognizant.

“Hotels use legacy systems for their back-office operations and it often limits the efficiencies they can achieve,” says Cognizant’s Vice President of Travel and Hospitality Joseph Rajadurai.

Cognizant’s recent ‘From Eyes to Ears: Getting Your Brand Heard in the New Age of Voice’ report says that brands not paying attention to voice could already be losing out on millions yearly. And while the vast majority of companies agree that voice will become essential to their success, only 20 percent have a formal voice strategy in place.

Technology has become central to keeping people connected during extended periods of forced social isolation. Whenever people get back to their routines in the physical world, it will merely be an effort to catch up, not be free from the virtual world.

There's a new way to borrow at the checkout counter, and it's finding favour with shoppers on a tight budget. Termed "buy now, pay later" (BNPL), these interest-free, short-term payment plans have captured a sizeable audience in credit-starved, cash-strapped millennials and Gen Zs.

COVID-19 has upended life as we know it. The potential effect of this viral disease on mortality and public health, as well as the lasting socioeconomic repercussions of the crisis, is still unfathomable.

When we look back at the Covid-19 pandemic, one of the unsung victims of the devastating virus is the touchscreen. While the virus made us wary of unhygienic surfaces, the lockdown and social isolation revived our interest in interacting with a human-sounding voice, catalysing the large-scale shift towards the voice interface.

For some years now, drone technology has been billed as the next big thing. For many, the associations that spring to mind when thinking about the technology are their uses in military defense, surveillance, awe-inspiring landscape photography, and wedding videos.

Businesses are bullish on the future of voice technology like Amazon, Apple and Google's digital assistants, with consumers relying on the contactless tools more than ever during the pandemic, according to a study by professional services company Cognizant. Exclusive local data shared with Which-50 from Cognizant’s Centre for the Future of Work shows Australian brands lead the region in voice strategy but still face privacy and skills challenges.