“AI is a challenge for marketers, but it’s also a force multiplier that can help achieve lower cost, mass personalization and growth at a scale that was unforeseeable on the day the first...

“What if insights begin with humanism, empathizing with and designing things for real people? What if things were designed to place human experience at the center of the art-of-possible?”...

“The disruption of the energy industry by prosumers and new competition is underway,” writes Ganesh Kalyanaraman. “To remain key players, leading utilities will deliver new service offerings...

“Without trust between consumers and service providers, there is no common ground for privacy in the digital world, especially when companies use personal data in ways consumers were not...

“We are in the age of ‘customer relevance’, where organizations need to reinvent themselves to stay relevant to the ever-changing needs of customers,” says Rajesh Balaji. “Crafting...

“As consumers select health services on demand, they will create their own systems of care instead of relying on a third party to do so,” says Bill Shea. “The impact of these changes likely...

“There is a historical lag between the emergence of a new technology and the skills required to make it thrive,” says Ben Pring. “We are in the midst of that moment.” Excerpts: "Reading...

“Our advice to any M&E company struggling today, is to focus on how to achieve the best return on their digital investments in order to overcome the lackluster growth and profitability...

“In this age of significant technology adoption, we do not have enough technology talent globally,” says Ramkumar Ramamoorthy. “What India needs today is a ‘skills movement’ to which...

“We've spent the last 25 years building this highway, laying the tarmac of the highway, but there are literally no road signs or stop signs. There are no lines on the road,” says Ben Pring....