The future of work is always in the future, but it is approaching much faster than ever before. We believe 2020 will be the year of realisation for many organisations and leaders. Here are our top five predictions of how the way we work, live and play will change in 2020.

Customer satisfaction is not just a measure of how well a company’s products or services meet or exceed customer expectations, but also a critical determinant of overall business success. In this article, we explore customer satisfaction and its importance through selected quotes from leading industry experts.

The US$8.8 trillion industry is growing at 3.9 per cent ― ahead of the global economy for the eighth consecutive year ― and continues to be one of the most dynamic industries. In this day and age of selfies and social media, travel industry providers must distinguish themselves in providing “Insta-worthy” experiences.

Artificial Intelligence (AI) has the power to completely transform the way we do things, personally and in business. We have seen many cases of small businesses that have used AI to deliver exceptional services and products that go on to outshine the competition, or examples where businesses have completely revolutionised an internal process.

Businesses have entered an era of eternal data-harvesting, making data an extremely valuable commodity. And for that reason, as with any other high-value asset, it is vulnerable.

A generation of executives uncomfortable with technology spell trouble for business longevity. While CIOs have ascended the ranks, many failed to translate technology’s benefits to business value.

New January jobs data from the United States Labor Department shows that women now outnumber men in the workforce (50.04%) for the first time since the Great Recession. Driven in part by the country’s lowest unemployment rate since the mid-1960s, every industry – even traditionally male-dominated ones – must now aggressively compete to attract and retain female employees.

The last quarter of 2019 saw a big jump in demand for a bundle of jobs that could dominate the future, per an index tracked by the IT services firm Cognizant.

Hollywood film-making is a boom-bust business. But might fast evolving technologies like AI improve the odds?

Perhaps so.

The digital era is catalysing business; it is unleashing technological change that may appear chaotic on the surface, but is resulting in massively powerful systems of intelligence that enable humans and machines to collaborate securely. By opening up newer means of communication with large data exchanges, new, connected ecosystems are changing the way people, devices and organizations exist, work and interact.