As digital transformations happened and the bottom of the pyramid workforce reduced, the number of people managing this workforce has reduced over the years. IF you are a middle manager in an industry that is radically changing the way it delivers products or services, you have a reason to worry.

Newly appointed India managing director Rajesh Nambiar outlines the company’s plans for 2021.

Nambiar, who completes a month with the Nasdaq-listed firm on Wednesday, has his task cut out to build the India business and help Cognizant return to bellwether status.

Rajesh Nambiar took charge at the corner office at Cognizant India a month ago from software firm Ciena India. An old IBM executive, he talks of his mandate and the road ahead for Cognizant.

Rohit Gupta, Head of Products and Resources, Europe, Cognizant, reveals how 5G holds the key to cutting congestion on connected roads.

Consumers have flocked to online grocery shopping during the pandemic but say they miss the impulse buys that are a staple of the physical store experience.

With the retail industry up in the air as a result of the turmoil caused by COVID-19, confusion surrounding the future of the high street remains. Rohit Gupta, Cognizant’s Head of Product and Resources, suggests there is light at the end of the tunnel and retailers must utilise technology to rebuild the high street.

Organizations need to consider the challenges and opportunities as they ready themselves for the shift to voice technology in customer engagement.

Voice technology was already on the rise in India before the pandemic. But the virus ― and the subsequent need for both human-injected and contactless experiences ― served to increase both its pace and popularity.

The pandemic has put the pedal to the metal when it comes to digital adoption and innovations in customer experience (CX). Four senior leaders consider what emerging CX trends will be more relevant than ever in 2021. From voice technology to agile measurement strategies – what’s next for CX?