BAI Banking Strategies, USA: Cognizant’s Vice President, Banking and Financial Services, and Digital Banking Senior Partner Discusses the Bank of the Future

“Just what will bank branches look like 10 years down the line?” Katie Kuehner-Hebert of BAI Banking Strategies asks bankers, industry experts and solution providers to understand what the bank of the future has in store.

“In a decade, banking customers will want to pre-arrange branch interactions and banks will be in a position to enable this scheduling,” says Cognizant’s Steven DeLaCastro. “This could be at a standard bank location, or even a small location with only a video connection to a personal banker."

He adds, "At the same time, most banks will maintain larger branch footprints that will showcase their products and technology, becoming a magnet for new customer acquisition.  In these larger branches, we can expect to see greeters with the ability to determine a customer’s identity using intelligent device-based beacon capabilities.”

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