ComputerWeekly: Cognizant’s Senior Vice President and Head of the UK & Ireland Writes About the Role of IT Services Firms in Supporting Innovation Within Enterprises

“Whilst outsourcing has traditionally been seen as a way of cutting costs, the pendulum is definitely swinging towards clients wanting more than savings, increasingly looking at ways to add value,” writes Sanjiv Gossain. “As a result of this shift, the majority of our client engagements are now driven by helping customers to make their operations as efficient and cost-effective as possible, whilst embracing and investing in innovative technologies and services to help them become more agile and flexible, while enabling growth.”

He states that innovation can be enabled in two ways. “Firstly it is about enabling businesses to tap into the wealth of creative talent within their own organizations…Secondly, businesses are looking to outsourcing providers for insight on the best use of technology and ways of working that will help give their business a competitive edge.”

Gossain writes, “Increasingly, customers are asking for innovation to be built into their contracts. The commercial concept of outsourcing has also altered a great deal and pricing is now becoming more outcome-based so businesses get exactly what they want and are paying for results rather than large numbers of consultants. Helping clients run better, run differently means reducing costs and maximizing efficiency whilst adding value and helping businesses stand out from the competition through the delivery of innovative technology and services.”

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