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Supply Chain Asia: Assistant Vice President of Cognizant’s Center for the Future of Work Says Digitally-Fueled Automation Will Engender Industry-Wide Change

“Advances in technology, automation, interconnectedness, user experience, process analytics and machine intelligence have finally aligned to redefine and reshape the very nature of work,” writes Robert H. Brown. “Over the next decade, disruptive changes are forthcoming and are akin to the magnitude of a second Industrial Revolution.” Excerpts:

“Digitally-fueled automation is likely to engender industry-wide change everywhere, and the impact of seemingly magical advances in connectivity, robotics, biology, and processing power will absolutely re-shape how we work and live. This is already happening.

Envision a near future where functions become intelligent through technology, allowing humans and digital processes to put their heads together to create a more intuitive, more responsive enterprise. Through such collaboration, enhanced business results will be delivered via new digitally encoded processes.

The conscientious move towards digital entails multiyear changes in information, technology, business processes, business models and talents—including embracing SMAC technologies and evaluating technologies such as thinking machines and Internet of Things. There are already evident signs of a powerful interplay of knowledge workers and digital processes.

Prompted by innovative competitors, a full digital re-think for making money and meaning may be crucial to transform core processes in the future of work. Truly digital processes can use Code Halos to automate processes right from the outset, but the real prize is the data produced as a result.

Whether your organization completely digitizes its business processes or takes a one-off approach, advances in foundational information technology, process automation and analytics, as well as machine intelligence, will unleash the potential for more productive and innovative ways of working.”

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