ComputerWeekly: Cognizant’s AVP of Corporate Strategy Talks About the Emerging Shape of Business Process Service

Paul Roehrig, AVP, Corporate Strategy, Cognizant

The integration of business process work and technology has profoundly changed the business process service value for clients, says Paul Roehrig. “New business process services are emerging that integrate human process work with collaboration and automation via technology enablers and automation platforms. We’re also seeing next-generation technologies like cloud, social tools, and analytics much more effectively applied to deliver business process services,” he notes.

“Companies everywhere are grappling with the challenges and opportunities presented by the mega-trends of continued globalization, new technologies such as emerging social/mobile collaboration, and a new mind-set for problem solving and dynamic process work,” says Roehrig. “These themes are shaping a new kind of business process service, and there’s growing evidence of a major market shift as next-generation business process services and solutions offer ways to modernize activities that underlie complex dynamic knowledge work. Process virtualization and externalization is truly transforming how enterprise work will be conducted over the coming years.”

Roehrig adds, “CIOs are increasingly becoming the business technology change agents within the enterprise. The role of the CIO is evolving from the caretaker of the systems of record to the person who unlocks value at the intersection of process and technology. The CIO of the 21st century will be instrumental in helping unlock process-aligned business value.”

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