Forbes: Malcolm Frank on CIOs in a Virtual World

As more and more business processes are outsourced, CIOs will have to adjust to a new world order, according to Malcolm Frank, Cognizant Senior Vice President and Chief Strategist. In an interview with Forbes, Malcolm described the profound secular shifts that are challenging business assumptions in every industry. In a virtualized world, CIOs will be called upon to help redefine what is core to their business and what should be outsourced. Commenting on the influence of consumer technology, Malcolm noted: “People have a fabulous experience at home on a Sunday night for an $800 investment, and then they get to work and are faced with old technology and a bill for $20 million.”

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