Enterprise Innovation, Singapore: Cognizant’s Regional Head for ASEAN and Greater China Provides Recommendations for CIOs on Flexible Service Delivery

“To thrive in today’s rapidly changing and demanding marketplace, companies need accessible, agile and adaptable IT,” writes Jayajyoti Sengupta. “Flexible service delivery is the answer, and CIOs need the right knowledge to navigate the roadmap for attaining delivery in flexible service.” Excerpts:

“First, determine your biggest pain point. Second, decide which functions to shift. This would require a “core versus context” analysis, in which you distinguish business activities that provide you with a competitive advantage from those that should be offloaded to external providers.

Third, start with a low-risk pilot program. Fourth, identify “chatty” applications, which sometimes incur surprising surcharges between the cloud provider and the business. The more you know, the more you save.

Fifth, mind those non-IT bottlenecks. The challenge is to optimize the entire enterprise so that other areas don’t hold up the software lifecycle.

Sixth, compare service requirements. Seventh, check security qualifications. And eighth, demand transparency with a daily dashboard.”

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