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CSO, Australia: Cognizant’s Head of APAC Talks About the New Digital Mandate for Businesses Worldwide

“There’s a new mandate for businesses worldwide — not merely ‘doing digital’ anymore, but actually ‘being digital’,” writes Jayajyoti Sengupta. “This is a massive adjustment of its own accord, with companies of all sizes in every industry striving to transform, in order to meet the expectations placed upon them in the new digital age.” Excerpts:

“A key component in this transformation has been the necessary evolution of the role and scope of the CIO. While the CIO has traditionally been the person who has overseen the provision of technology and information services, the growing technological complexity of business is expanding their role.

According to recent research, CIOs in Asia-Pacific are ahead of their global counterparts in adopting disruptive technologies such as Internet of Things (IoT) and conversational interfaces. With such a pioneering mindset already in place locally, the future challenge for CIOs will be understanding how their role will continue to evolve along with these new ways of running businesses.

CEOs are now looking to their CIOs to coordinate disparate digital initiatives across the enterprise and manage an overarching digital strategy from concept to successful implementation.

The integration of enterprise functions and systems across geographies and business units is the responsibility of these new CIOs, and they must recognize opportunities to collaborate and share IT assets and resources in the most advantageous way to the enterprise.

As digital technologies become more integral to an organization’s business model, the CIO will need to move to a more central and leading role within the business. In doing so, the CIO will also need to adopt and actively balance three distinct leadership roles: strategist/entrepreneur, transformation leader, and service integration leader.

By assuming the mantle of Chief Integration Officer, CIOs enable their CEOs to fully commit to a digital strategy by providing deeper integration between customer engagement, business functions and technology, to deliver a fully digital business. Delivering on this objective will only become more and more vital to the long-term prosperity of businesses across all industry sectors, as they move from ‘doing digital’ to ‘being digital’.”

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