Cognizant in the news

“Regardless of the application of AI, businesses should act proactively when it comes to considering the full end-to-end impact of any product or service,” writes David Ingham. “Companies...

“Conversational AI is changing fast and is imperative for brand differentiation,” writes Matt Smith. “As these technologies spur new business models and market expansion, don’t be caught...

"Investment in digital and mobile-first products is an essential step to compete for new business and maintain an existing customer base that expects convenience, security and innovative...

“If you want to beat the bot, you should be a better human,” says Paul Roehrig. “The idea is to double down on skills that humans do really well, that bots or silicon doesn't do really well....

“Employee safety remains a key concern within Australia’s oil and gas sector,” writes Gaurav Sharma. “The nature of tasks and activities makes it a riskier industry than others. Workers’...

David Sexton recently talked about the use of AI in insurance with FinTech. Click here to read the article: https://bit.ly/2Il1EcO

“No matter the size of the organization, transforming legacy RCM operations to the machine-driven, human-augmented dRCM paradigm is no longer a matter of if, but when. And “when” is now,” says

“AI-driven personalization will soon become mainstream in the food service industry,” writes Joseph Rajadurai. “The new QSR leaders will be those that apply this powerful technology to turn...

“We can speak better to corporate needs and priorities if we focus on learning, rather than training,” writes Stefaan Van Hooydonk. “We can produce better impact if we focus on people,...

“Sitting still is the riskiest step you can take,” says Paul Roehrig. Excerpts from Peggy Smedley’s interview: “’The difference between leaders and laggards is growing. If you’re a...

“The rules of engagement have changed,” says Jayajyoti Sengupta, Head of APAC. “Organisations know that they can thrive only if the communities within which they operate also thrive.”...

Excerpts from The Financial Brand’s article: “In many ways banks and credit unions got a late start on Millennials, and many are still speaking of that generation as if it were a fresh...

Excerpts from Mobile Marketer’s article: “As a generation that grew up with smartphones and social media, Generation Z is a highly connected demographic group. More than one-third of...

“The next chapter of the fourth industrial revolution will leave us with a multi-faceted web where each domain has different characteristics,” writes Paul Roehrig. “Our opportunity—as...

“Like a lighthouse from where one can see in all directions and tell what is to come to the shoreline, a control tower is the focal point in the entire supply chain, enabling all-round...

“Do not plan your career for the past, plan for tomorrow,” says Paul Roehrig. Excerpts from EXAME’s interview with Roehrig: “EXAME: The big question is what will people do when the...

“As we continue to see the rise of facial recognition as a means to keep us safe, we are going to have to navigate a thorny mix of standards, laws, regulations and ethics,” says Robert Brown....

David Ingham recently talked about the role of artificial intelligence in eliminating fake news with Verdict AI. Click here to read the article: https://bit.ly/2WnCqCo.

“Achieving the Guidewire BillingCenter and PolicyCenter specializations for North America underscores our dedication to driving business value for our insurance customers through their Guidewire...

“There is no question that businesses can achieve enhanced performance via automation,” writes Peter Whitaker. “However, don’t forget that even though you’re building automations in a...

“As the future of work unfolds, what makes us human is what will make us employable,” writes Manish Bahl. “Attributes like adaptability, flexibility, self-motivation, empathy, creativity,...

Cognizant is ranked No. 193 in the 2019 FORTUNE 500 list, up from No. 195. The FORTUNE 500 is Fortune magazine’s annual ranking of the largest corporations in the United States. Cognizant’s...

“Only by creating value-added services that respond to specific consumer needs can card providers avoid complete industry disruption and stay relevant,” says Laurent Degabriel. Excerpts from...

“When you ask somebody in 10 years’ time, ‘Who is your most trusted colleague at work?’ the answer may be ‘My bot,’” says Malcolm Frank. Excerpts from Hart Energy’s article: “To...

“Companies must determine if they have the in-house talent pool available for media campaign planning, media buying, billing and reconciliation, and analytics and attribution functions,” said...

“It is no secret that AI is one of the good elements in building a growth strategy for a business,” says Thomas Djursø. “But the first step is to put people, the customer or the employee at...

“The next frontier of retail will have shopper demands and desires be foreseen, processed and fulfilled before they are articulated or even consciously realized,” says Gaurav Sharma. “The...

Ben Pring recently spoke with Frankfurter Allgemeine Zeitung about jobs only humans can do. Click here to read the full article in German. (Subscription required.)

“By and large, financial institutions have the expertise they need to put security concerns to rest,” writes Sriniketh Chakravarthi. “The key is to take what they already know about risk,...

"HR has been the poster child of the sclerotic back office," said Robert Brown, "There has to be a renaissance, and companies have gotten the memo. They know these jobs are going to have to...

al Online’s article: “Early this year, the local 4-H chapter and MU Extension introduced some Bismarck students to creating their own robotic animals through programming and creativity. Youth...

Cognizant has once again been named to Forbes’ list of America’s Best Employers. Working with analytics firm Statista, Forbes surveyed 30,000 employees working for companies with at least...

“The first step to adopting automation within a financial institution is to create winning partnerships,” says Sriniketh Chakravarthi. Excerpts from BankNews’ article: “To help jumpstart a...

“Ethics must remain an enduring component of the digital economy,” says Jayajyoti Sengupta. “In a world of exploding data and fading privacy boundaries, businesses that can bolt down a solid...

“It is important for manufacturers to avoid the pattern of many IT projects that are massive in scale, time-consuming to implement, and slow to meet expectations,” says Ganesh Kalyanaraman....

Ramesh Ramani recently wrote about how banks can stay relevant in Finance Monthly. Click here to read the article: https://bit.ly/2DiAiRN.

“While it is clear that every brand wants to offer the best possible CX at every opportunity during every interaction with consumers, there are marked discrepancies between brands’ perceptions...

“Social prescribing is going to become one of the most important ways technology addresses SDOH,” says Sashi Padarthy. “Just like prescribing medications and sending the prescription to a...

“You really need people who can do experience design,” says, Donna Tuths. “These are people who are thinking across touchpoints. They’re thinking across physical and digital and they’re...

Excerpts from Dutch IT’s article: “Advancements in analytics, AI, and communications are opening up new avenues where machines can function intelligently and interact with their physical...

Excerpts from Cloud Computing Insider’s article: “Cognizant conducted a global survey of 601 executives and 262 higher education institutions in Future of Learning. It shows what changes...

“The golden age of traditional banking, where the threshold for new challengers has been too high to penetrate, is coming to an end,” says Euan Davis. “A drastic change in the banking...

“Companies are fundamentally looking at how AI is turning every business process they have inside out,” says Bret Greenstein. “From how many people they need to put into a call center to how...

“With all the new technologies that will be able to transform the claim process in the coming years, the use of video technology has enormous potential,” says Stefan Metzger. “It can serve...

“It is an honor and a privilege to join Cognizant, which has been at the forefront of the digital revolution – driving innovative and transformational change for many of the largest...

Excerpts from MIT News’ article: “What goes into making plants taste good? For scientists in MIT’s Media Lab, it takes a combination of botany, machine-learning algorithms, and some good...

“Entrepreneurs, organisations and governments need to work together to introduce flying vehicles one step at a time,” says Matthias Peter. “As cities become an ever-evolving web of...

“Adopting innovations such as automation, means that banks and card providers can help their commercial customers transform payments into a process that can add real value and allow the...

“Blockchain has to be a broader part of a next-generation manufacturing strategy—it can’t just be a technology you go for,” says Prasad Satyavolu. “To transform manufacturing with...

Information Services Group (ISG) a global technology research and advisory firm, has honored Dr. Susan Entwisle, Assistant Vice President of Digital Business, with the Woman in Technology award at...

“Businesses should realise that when it comes to digital pursuits, there's nothing like AI,” writes Muthu Kumaran. “Rather than applying their learnings from other digital initiatives, they...

“Technology, and particularly 5G connectivity, is going to have a huge impact on the future of our roads and other transportation systems, but it certainly will not be able to combat the issues...

Cognizant’s Healthcare Quality Engine, TriZetto® ClaimSphere® has received its 9th Consecutive HEDIS® (Healthcare Effectiveness Data and Information Set) Measure Certification from the...

“As a highly recognized brand in the fast-food industry, Jack in the Box understands what on-the-go convenience means for their customers and their business," said Joe Rajadurai, Cognizant’s...

“As we stand here today, there are over 500,000 open IT positions in the United States,” said Allen Shaheen. “So this country, this economy of innovation is on the cusp of not being able to...

“How the industry and academia rise up together to make the right choices and decisions in the next few years will shape the fate of individuals, educators, businesses and even whole...

“To get to the future of work we have to first rewrite the rules of learning, and it is the responsibility of both sides to get there,” writes Manish Bahl. “Without fundamental recasting of...

Excerpts from Chain Store Age’s article: “Jack in the Box is releasing its first-ever customer mobile app as part of a larger digital transformation it is designing with technology from...

Excerpts from QSR Web’s article: “Jack in the Box is betting — like so many other QSR brands — that mobile phones are not only ‘where it's at,’ but where it will be for customers far...

“It is important to note that technology alone cannot solve the problems of traffic, pollution and road safety,” writes Rohit Gupta. “Connectivity is part of a long process of transition to...

“It is an organisation’s role to strike a balance between human and AI insight to recruit people from diverse backgrounds with different perspectives,” writes Dr. Susan Entwisle. “Ensuring...

“Correspondent banking is fundamentally a people-led business, built on assurance, predictability and quality of service,” writes Maurizio Bradlaw. “By improving efficiency through use of...

Abhijit Deb recently weighed in on the cashless economy debate in City AM. Click here to read the article: https://bit.ly/2EUCbpb.

"Deep learning is neither deep, nor is it learning," says Babak Hodjat, Vice President, Evolutionary AI. Excerpts from ZDNet’s article: “Hodjat's critique is part of a fascinating exploration...

“The challenge today is less about understanding technical questions and technology capabilities, and more about crafting a strategy, determining the governance structures and practices needed...

“The challenge today is less about understanding technical questions and technology capabilities, and more about crafting a strategy, determining the governance structures and practices needed...

“Technology is pushing the envelope of human capability, and when we combine the strengths of humans with the strengths of machines in a joint environment, magic can happen,” writes Manish...

Sanjiv Gossain recently talked about the ethical use of AI with Digitalisation World. Click here to read the article: https://bit.ly/2STHIVi.

Excerpts from Die Welt’s article: “In its latest report, 21 More Jobs of the Future, Cognizant discusses the ultimate antidote to the commonly depicted dystopia of machines replacing human....

“Amazon is not alone in promoting the return of customers to physical outlets,” says Scott Clarke. “The increasingly acrimonious competition on the Internet is pushing brands to fight tooth...

“For competitive advantage, manufacturers should invest in maturing technologies at scale to increase productivity, improve the human experience and make a positive contribution to climate...

“We believe that to be more digital, you need to be more human,” says Sanjiv Gossain. Excerpts from Information Age’s article reproduced with permission: “With a global revenue of $16bn, a...

“The winners will be able to provide a superior customer experience, simplicity and relatively comprehensive services, all of it through digital channels,” said Philippe Dintrans. Excerpts...

Euan Davis recently discussed the future of banking with IBS Intelligence. Click here to read the article: https://bit.ly/2GOXHwI.

"Colorado is home to a number of our clients,” said Sean Middleton, Senior Vice President and President, Cognizant Accelerator. “And we expect to continue to grow and invest here as both our...

“I've spent half my life here and had the privilege of serving as CEO for the past 12 years,” said Francisco D’Souza, Cognizant Vice Chairman and Chief Executive Officer. Excerpts from...

Scott Clarke recently discussed what retailers can learn from traditional markets in Internet Retailing. Click here to read the article: https://bit.ly/2N3ThU4.

Euan Davis recently outlined five digital trends for 2019 in ITProPortal. Click here to read the article: https://bit.ly/2DWEtDw.

“The new machines will raise the standard of living and create an era of economic growth stronger than anything we have seen in the Western world over the past fifty years.” Excerpts from...

“Part of it is a cultural aspect of what we do,” Sean Middleton said. “We got a lot of support from our CEO, and we have the space and resources to experiment and do new things.” Excerpts...

“Smart machines are becoming more ubiquitous in our work and lives,” writes Sumithra Gomatam. “In the near future, we will soon have smart machine ‘cobots’ or colleagues at work.”...

Sanjiv Gossain recently outlined ways to improve the customer experience in Customer Experience Magazine. Click here to read the article: https://bit.ly/2SfC53y.

Abhijit Deb recently talked about the effects of recent regulatory changes on banks in IBS Intelligence. Click here to read the article: https://bit.ly/2Dagn6G.

"Obviously, you have the potential to lose the human touch," says Bret Greenstein. "We may miss chatting with people and saying 'Have a great night,' and, “Wow it’s cold out there.'" Excerpts...

Abhijit Deb recently talked about the death of the credit card with Finextra. Click here to read the article: https://bit.ly/2D0AUe0.

“Although blockchain technology is still in a nascent stage, its transformational capability is something organizations should start exploring,” says Fletcher McCraw. “Organizations should...

Scott Clarke recently talked about the future of visual and voice AI in retail with Packaging Gateway. Click here to read the article: https://bit.ly/2GktXaU.

“The days of traditional banking, where barriers to entry were astronomical, are coming to an end, and a drastic change of mentality is needed in the industry's established sector if it wants to...

Euan Davis recently discussed the importance of the physical workplace with Raconteur. Click here to read the article: https://bit.ly/2DO0ogb.

“Before companies embark on a specific RPA path, they first need to consider the implications of a digital workforce and how this will impact their overall business,” writes Scott Willhite....

Abhijit Deb recently wrote about the future of credit cards in Finance Monthly. Click here to read the article: https://bit.ly/2G6nvUN.

Cognizant was named a leading management consultant for the IT, Technology & Telecommunications sector by Financial Times. Click here to read more: https://bit.ly/2GgPJwl.

"The paradigm is shifting,” says Ben Pring. “Powerful people are asking questions on the record in the halls that they've never asked before.” Excerpts from Axios’ article: “For two...

"A lot of jobs will be STEM-based, tech-based jobs, but loads won’t be,” says Ben Pring. “They’ll have a tech component within them, but they wouldn’t be tech jobs, per se. You have to...

“On one hand, profit-minded executives absolutely want to automate as much as they can,” said Ben Pring. “On the other hand, they’re facing a backlash in civic society.” Excerpts from...

Scott Clarke recently talked about retail’s ongoing transformation with BBC. Click here to read the article: https://bbc.in/2G08bZN.

“The Indian IT industry is on the cusp of change,” said R Chandrasekaran. “It is clear that the old model which was based on low costs will not work anymore. It must move from labour...

“Frank [CEO Francisco D’Souza] often says never miss a crisis, it’s an opportunity," said R Chandrasekaran. Excerpts from LiveMint’s article: “For a quarter of a century since it was set...

For digital business to be successful, we need to understand the end-customer's psychology,” says R Chandrasekaran. “Unless you do that, you will never be able to serve him.” Excerpts from...

“We change with the times and companies will reinvent themselves,” said R Chandrasekaran. “Services will undergo transformation and those who don’t will perish.” Excerpts from The Times...