While making digital the main channel of customer engagement, banks are also looking to move beyond business as usual, says Amit Anand, a Vice President in Cognizant Consulting’s Banking and Financial Services.

Companies worldwide, including those in the Asia Pacific region, are making significant progress towards Artificial Intelligence (AI) adoption.

Organizations must transcend piecemeal approaches to business reinvention and design processes around people — customers, employees, partners, suppliers — tightly linked from the front to the back office, advises Girish Pai, who leads Cognizant’s Intelligent Process Automation practice.

Automation's efficiency potential is tied to enterprise ownership: No matter how efficient an application can be, it could fail without ample adoption.

Our recent survey of APAC and the Middle East companies revealed a discernable shift in interactions from “touch” to “voice” resulting from the growing demand for contactless.