The era of doing everything ‘at the touch of a button’ is coming to an end in 2020 smart speakers have changed how Australians work, play and relax.

The top three forces that will have a strong impact on work in India by 2023 are hyper-connectivity (49%), concerns about security and privacy (46%), and process automation (44%).

Only 36% of companies in India experienced slightly negative to a very negative impact on their business performance in 2020, as opposed to the regional average of 44%, making Indian companies more resilient through the pandemic, a study by Cognizant revealed on Tuesday.

On The Point, we continue our lecture series "Friends of the Marine Biological Laboratory’s Falmouth Forum." This month's topic is "The Future of Education, Skills, and Work: Staying Relevant in a World Changing Faster Than Ever." Our guest is Ben Pring, I-T futurist, and co-founder of Cognizant’s Center for the Future of Work.

From how firms manage worker relationships, to how they build and communicate their services, COVID-19 has changed everything.

Two industries that endured a positive 2020 and could be set for a lucrative 2021 are AI (artificial intelligence) and cybersecurity.

Earlier this year, digital solutions firm Cognizant revealed 21 HR roles that are expected to emerge over the next decade. Caroline Leroy outlines the ones employers are most likely to begin recruiting for in 2021.

Organizations need to consider the challenges and opportunities as they ready themselves for the shift to voice technology in customer engagement.

Voice technology was already on the rise in India before the pandemic. But the virus ― and the subsequent need for both human-injected and contactless experiences ― served to increase both its pace and popularity.

The pandemic has put the pedal to the metal when it comes to digital adoption and innovations in customer experience (CX). Four senior leaders consider what emerging CX trends will be more relevant than ever in 2021. From voice technology to agile measurement strategies – what’s next for CX?