HDI: Cognizant Achieves HDI Support Center Certification

Cognizant has joined an exclusive list of service providers that have achieved HDI Support Center Certification covering all service desk global delivery centers. To achieve this prestigious designation, Cognizant’s IT Infrastructure Services (IT IS) practice successfully underwent a thorough on-site audit of Service Desks at its Chennai, Bangalore, and Coimbatore delivery sites to verify compliance with the HDI Support Center Certification Standard. 

HDI, which is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry, offers the industry’s leading certification program for support centers. The audit was conducted jointly by HDI-Certified auditors from HDI and QAI, which represents HDI in India, Sri Lanka, and Bangladesh.

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