IDG Connect, UK: Cognizant’s Executive Vice President, Business Process Services, Says Automation has its Limits

“When it comes to robots and automation, there are two core extremes of view,” writes IDG Connect. “The first does a gleeful happy-dance about how all our beautiful mechanical friends will liberate us from the grinding tedium of repetitive drudgery. The second warns bleakly that machines will enslave humanity and lead to mass unending unemployment. And possibly a slow and painful death.”

“The fact remains that automation still has its limits,” says Gajen Kandiah. “There are some things that robots just cannot do like medical management, underwriting, case reviews, speak or comprehend colloquial slang, understand people’s emotions and think on their feet.”

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