Business Record: Cognizant’s Managing Director of Business Process Services Talks About the Company’s Expanded Relationship with ING U.S.

Gajen Kandiah, Managing Director, Business Process Services, Cognizant

“The agreement [Cognizant expanding its relationship with ING U.S. to offer a comprehensive array of insurance business process services], which developed out of a six-year relationship between the two companies, is a recognition of an emerging and robust business opportunity that’s beginning to show up in the insurance industry,” says Gajen Kandiah. “The exciting part of it for us is the ability to bring our expertise and combine it with the expertise of the ING team that will come on board.”

Kandiah adds that Cognizant has reached similar agreements in the past with client companies to acquire a portion of their work force. “Certainly, within the U.S., [the ING deal] would be largest opportunity of this type, to integrate a reasonably large group of people,” he says. “Overall, we see the insurance niche as a very good niche for us. The growth has been robust in this market, and our growth supporting that within our insurance practice has been robust,” Kandiah notes. “For now, the sublease agreement with ING allows us to get up and running quickly. But we anticipate a long-run presence. This will become our office in Des Moines,” he says.

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