The Tech Revolutionist, Singapore: Senior Director at Cognizant’s Center for the Future of Work Says Augmenting Talent With Insight is at the Core of the New Digital Architecture

“The digital era will rely on machines, but winning will require — perhaps more than ever — talent pools that can thrive across an increasingly digitized economy,” writes Euan Davis. Excerpts:

“Make no mistake, knowledge work is undergoing a profound change as analytics, algorithms, big data and automation technologies dramatically enhance innovation, productivity and decision-making. But robots (essentially software tools) are also automating and abolishing rote tasks previously performed by humans.

As much as humans are beginning to rely on robots, robots won’t be taking over when it comes to intelligent, knowledge work.

For all of us to stay ahead of the curve, it is no longer a race about “faster or cheaper”. Humans will need to focus on developing, honing and capitalizing on the capabilities that are uniquely human and cannot be replicated today by automated software ― for example, constructive problem-solving, inventiveness, empathy and physical touch (say, in medical management).

We see the rise of a new digital business architecture that will determine the talents organizations need and the structure in which they are set to work. This new digital business architecture features mastery with data at its core, flatter organizational structures, and an ability to use software tools and robots to augment knowledge work.

At its core is a new work platform that will augment talent with insight, orchestrate new digital workflows (farewell silos!) and create the infrastructure the people working in a digital business need.”

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