CNBC TV 18: Cognizant’s Group Chief Executive for Technology and Operations Talks About the Business Outlook for 2013

“The year 2012 panned out exactly the way we wanted,” says R. Chandrasekaran. “Our customer satisfaction is at an all-time high. The investment that we have made in all service lines is helping us gain significant market share and mind share across our client engagements. We expect the offshore spend to grow significantly because the customers want to run better and run different. That is where the investment that we have made and the capabilities that we take to our client engagements are making a significant difference. It is helping us to get a lot of business traction in all the engagements and also win new customers. That is why we feel pretty good about the demand outlook for our services in 2013.

He adds, “The deal sizes are increasing and it is not just traditional cost optimization. Customers want us to make a business impact through our services. That is why we are focusing a lot on transformation type of deals, bringing multiple service lines, offering a very unique value proposition. That is why we are able to gain significant market share. Through consulting, we are able to win the mindshare of the customers as well.”