The Hindu: Cognizant’s Group Chief Executive for Technology and Operations Talks About the Challenges Facing the IT Industry

“What was good in the past will not hold good in the future,” says R. Chandrasekaran. “Customer services, along with the cost, will take newer dimensions. This will lead to greater deal of innovations in the IT industry. Newer areas such as mobility, enterprises analytics and cloud will open up newer opportunities for small and medium enterprises.”

He adds, “Today, customers are expecting lot more value from the service providers. To sustain in the market, one will have to provide unique set of values and capabilities.” According to Chandrasekaran, the U.S. will continue to play an important role in terms of business opportunities, but with the given economic activities happening in the other parts of the world — China, India and other Asia Pacific regions — there are plenty of opportunities for the industry to tap. “Certainly, the industry is far more global today than in the past,” he says.

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