The Financial Express: Cognizant’s Group Chief Executive for Technology and Operations Talks About Cognizant’s Growth Strategy

“We had a fantastic year in 2010, posting nearly 40% growth,” says R. Chandrasekaran. “That discretionary spend momentum continued in 2011.” He says that Cognizant’s investments in newer services in areas of consulting and BPO helped the company clinch a lot of transformational deals. “We also won many deals in the health care vertical. Infrastructure services, including remote infrastructure and consulting-led opportunities, had a good traction. We increased our market share in customer engagement. Our strategy of keeping our customers happy and employees satisfied worked.” He says that Cognizant continues to see traction across all verticals. “There is uncertainty in the market and the IT budgets are expected to be flat this year. But the spend on offshoring is likely to improve.” Cognizant, says Chandrasekaran, is more concerned about its growth ahead of the industry. “Today, customers are lot more demanding and engagements are much more complex. In an uncertain macro-environment, how do we keep our organization nimble is what we focus on,” he adds.

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