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Becker’s Hospital Review, US: Cognizant’s Vice President, Healthcare Consulting, Outlines the Ways in which Software Bots are Changing Healthcare

“Software bots lack physical form but their benefits – from reduced costs to enhanced patient care to improved employee satisfaction – are real and measurable,” writes Patrick Spolentini. “That makes robotic process automation an excellent prescription for processes with numerous pain points.” Excerpts:

“From performing surgery to sterilizing rooms, robots have made their healthcare debut. Not all healthcare robots have physical forms, though.

Some of the most valuable are bits of intelligent, self-learning software code known as software ‘bots. These bots can go behind the scenes to bridge gaps between two or more systems, gathering data, performing high volume, repeatable functions, and handing off data to another system for additional processing, to fill in a spreadsheet or appear on a computer screen. Their work is known as robotic process automation (RPA).

RPA and software bots can eliminate rote and repetitive yet time-consuming and often error-prone manual steps in a wide range of healthcare’s administrative and clinical processes. Further, through machine learning, bots learn as they are exposed to data so they can manage more complex tasks. In addition to saving providers time and money, RPA can also help them deliver better patient experiences, make caregivers more effective and free employees to focus on higher value tasks and innovation.”

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