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BW CIO World, India: Cognizant’s Senior Director, Center for the Future of Work, Asia Pacific, says the Future of Work is Going to be Hybrid

“The future of work is going to be hybrid and that is where the organizations can turn machines and humans into collaborative colleagues which can together generate much better results,” says Manish Bahl. “In order to ensure that there is a successful transition; organizations need to be extremely focused on human plus machine collaborations because in the end of the day, to manage and operate those machines you need humans.” Excerpts:

“Manish Bahl recently released his report on ‘Humans + Intelligent Machines: Mastering the Future of Work Economy in APAC’. In an exclusive interview, Manish shares details from his findings on how Asia Pacific businesses are bullish on investing in AI technologies to prepare themselves for the future of work. Excerpts:

What is India’s outlook on investing in Artificial Intelligence technologies?

Indian organizations are particularly very excited about the rise of AI driven technologies. They are quite bullish on collaborating with intelligent machines and they plan to invest significantly in building AI related capabilities, talent, infrastructure and systems. At the same time, they have high expectations from such investments as they are looking forward to impressive growth out of leveraging intelligent machines. Indian organizations are in sync with our APAC findings.

Which industries in India are resulting to be superior in utilizing AI, machine learning and intelligent machines?

It is happening across industries but obviously some industries are leading above many. Financial services, especially banks and insurance companies, followed by manufacturing and retail industries are some of the prominent industries that we found in India which are progressing on a much faster pace compared to others. In manufacturing we have already seen how automation has taken up many of the manufacturing related tasks that now we are moving towards intelligent automation.

What steps do you suggest to organizations which can help them leverage intelligent machines to meet their future business objectives?

The 5 T’s – ‘Teams, Tasks, Talents, Technology and Trust’ mentioned elaborately in the report themselves are going to act as a framework for organizations as they move forward in their journey to the intelligent machine age. These 5 T’s are going to redefine organizations with the better use of intelligent machines because these machines will not only deliver positive results but also bring greater amount of disruptions in an organization.”

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