The Hindu BusinessLine, India: Cognizant’s President, Global Delivery, Discusses Cognizant Strategies for Taking Digital to the Next Level

“Demand for digital is going up all the time,” says Debashis Chatterjee. “But as digital demand is going up, pressure on legacy IT continues.” Excerpts:

“Digital revenues are not only growing faster than the overall IT services business, but are also bringing in better margins for IT services major Cognizant. In a chat with BusinessLine, Debashis Chatterjee, President, Global Delivery, Cognizant, says the company is using co-laboratories to take these digital engagements to the next level. Excerpts:

Whenever we get into an outcome-based services contract, we have tremendous opportunity to leverage bots and automation to get efficiencies. The focus is more on creating long-term, outcome-based services contracts.

In addition, we are continuing to internationalise. As a part of our strategy, we are looking beyond the US to expand our digital revenues. We have been focussing on building our business globally.

Moreover, we are working on co-laboratories (Collabs) where we get our digital experts, behavioural scientists and experts on human-centric design and engage with clients. When we spend time with clients in these labs, we end up designing new delivery models.”

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