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Dataquest, India: Cognizant’s Executive Vice President, Global Delivery, says People are Critical to Digital Transformation

“Despite all the new technologies, digital transformation and enablement ultimately is a human endeavour,” says Debashis Chatterjee. “We need people to make sense of it all, consult with clients and help them make the right choices and finally, deliver flawless integration.” Excerpts:

“What is your overall view of the performance of the Indian ICT industry, given the social-political changes in the US and Europe and the digital disruption?

Globally, we are witnessing what the founder of the World Economic Forum calls the Fourth Industrial Revolution - where physical and virtual worlds have seamlessly fused. In this world, technology is not just an enabler of business; it is often the business itself.

Digital technologies have become so integral to business models and core processes that no enterprise can ignore them and still remain competitive. That's why the rate of digitization across industries and countries continues to rise. Digital now accounts for a substantial and growing percentage of new enterprise IT spending.

Per se, Cognizant, what was your FY 18 Strategy and how would you place FY 18 in terms of business and financial performance?

What is clear is that digital disruptions have impacted business, technology and operating models. At Cognizant, we have approached these by aligning our three practice areas— Cognizant Digital Business, Cognizant Digital Operations, and Cognizant Digital Systems and Technology, which I lead, to address these three challenges facing our clients. Cognizant has highlighted its strategy with three broad themes: Digitize, Internationalize and Localize.

How emerging tech is changing the entire outsourcing industry and do you see traditional verticals upping the ante by adopting newer tech?

Technology is no longer just a business enabler. It is extremely core to the business model itself, no matter what industry. Today, ‘digital’ encompasses a lot of things - artificial intelligence (Al), data science, big data, mobility, loT (the Internet of Things), analytics, additive manufacturing, blockchain and much more.”

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