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Digital News Asia: Cognizant’s Regional Head for ASEAN and Greater China Provides Recommendations for CIOs to Attain Flexible Delivery

“To thrive in today’s rapidly changing and demanding marketplace, companies need accessible, agile and adaptable IT,” writes Jayajyoti Sengupta. “Flexible service delivery is the answer, and CIOs need the right knowledge to navigate the roadmap for attaining delivery in flexible service.” Excerpts:

“The rise of software-defined applications and infrastructure is where flexible service delivery comes in. Agile programming of everything from applications to basic infrastructure is set to become essential in enabling organizations to deliver the flexibility required to make the digital business work.

When it comes to designing a flexible service delivery model, many factors come into play, including the company’s maturity, appetite for risk, competitive stance and strategic goals.   Decision points include performance levels, security, dynamic requirements and impact on end-users.

Determine your biggest pain point. Decide which functions to shift. This would require a “core versus context” analysis, in which you distinguish business activities that provide you with a competitive advantage from those that should be offloaded to external providers. Start with a low-risk pilot program.

Identify “chatty” applications that sometimes incur surprising surcharges between the cloud provider and the business. The more you know, the more you save. Mind those non-IT bottlenecks. The challenge is to optimize the entire enterprise so that other areas don’t hold up the software lifecycle. Compare service requirements. Check security qualifications. Demand transparency with a daily dashboard.

In mapping the journey of reinvention for the new world of work, a flexible service delivery model holds the key to agility, responsiveness and innovation that are needed for surviving in business today.”

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