The Singapore Engineer: Venture Leader of Cognizant’s Emerging Business Accelerator Says Wearables in the Workplace can Help Increase Efficiency and Safety
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“Driven by the need to provide real-time data and insights to workers in the field, and the promise of superior return on investment for wearable workplace applications, wearables look set to enter the workplace,” writes Venkataraman Krishnan, Vice President and Venture Leader, Emerging Business Accelerator (EBA) at Cognizant, in an article coauthored with Rajesh Rajagopalan, Associate Director, EBA. “Introducing wearables into the workplace brings multiple advantages, including greater employee satisfaction and productivity.” Excerpts:
“The rule of thumb companies need to go with is to ensure wearables are non-intrusive, performance-boosting accessories that simplify workers’ tasks and do not take away focus from their primary job. Additionally, wearables introduced by organizations should address increasing personal conveniences of the employees.
Wearables come with trade-offs and enterprises looking to embrace them must develop strategies to address these trade-offs. Wearables provide users with relevant, contextual information at the point of decision-making to enable real-time actions. They must be supported by a well-crafted plan that includes IT deployment, business process change and, most importantly, change management. To get started, it is imperative that business processes be reconsidered, various wearable devices and platforms be piloted and evaluated, the right wearable be chosen and designed from the ground up, and the workforce be engaged and its concerns about these devices be addressed.
It is critical that employees perceive wearables as a tool that will help them perform more effectively on the job. Concerns and apprehensions around privacy must be managed and mitigated by being transparent and bringing employees onboard early in the process. It is necessary for enterprises to support workers with digital and just-in-time contextual information. Wearables in the workplace are not just about increasing worker efficiency and productivity, but also about making the workplace safer.”
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