This spending is fuelled by high expectations since they aim to drive six per cent of their revenue through voice during this period, it added.

With consumers prioritising safety, brands should focus on creating a diverse landscape of online and offline touchpoints.

Mohit Mehta, Vice President and Commercial Leader: Cloud, Infrastructure and Security – Global Growth Markets, at the digital and cloud company Cognizant discusses how IoT devices can balance security requirements with cost and complexity.

Earlier on in the COVID-19 pandemic, organisations faced myriad challenges as they sought to reopen office buildings. Temperatures would need to be scanned, density monitored, personnel distances measured, and contacts tracked. In some cases, hand-washing procedures would need enforcing, too.

With the NSW Government releasing its first-ever Artificial Intelligence (AI) Strategy and COVID-19 dramatically increasing the pace of digital transformation and the need for AI to enable that change, many businesses are wondering how to navigate the rapidly evolving technology landscape. Moreover, with AI a clear C-suite imperative, businesses must apply AI solutions in smart, economical, and ethical ways. Most importantly, they need to be human-centric.