Human-centered design thinking helps make people feel more understood, and provides plan sponsors with a way to support their employees as they age.

AI is used in many areas of insurance, and it can help workers save time, digest large volumes of data and erase human errors. But is there a need for a human touch when it comes to complex claims, and how do we master the balance between humans and robots?

The Internet of Things (IoT) has been disrupting all of our lives for some time now, whether we know it or not.

The insurance industry is on the cusp of having its entire lifecycle reimagined as the shift to digital accelerates. From product development and underwriting, customer engagement and self-service, to claims and fraud detection, digital transformation is impacting every step in the insurance value chain.

“Looking to the longer term, we may see a shift in commercial insurance towards a greater appetite for self-insurance, with re-insurance type contracts, as businesses use IoT to manage their own risks better,” says Cognizant’s David Sexton.