The insurance industry is on the cusp of having its entire lifecycle reimagined as the shift to digital accelerates. From product development and underwriting, customer engagement and self-service, to claims and fraud detection, digital transformation is impacting every step in the insurance value chain.

The B2B2C, or business-to-business-to-consumer, model has seen a huge jump in demand after the COVID-19 outbreak disrupted operations of businesses globally.

“We anticipate a significant revenue acceleration in 2021 following our midteens bookings growth this year. Right now, we are 100% focused on recruiting talent,” says Cognizat’s Rajesh Nambiar.

“Looking to the longer term, we may see a shift in commercial insurance towards a greater appetite for self-insurance, with re-insurance type contracts, as businesses use IoT to manage their own risks better,” says Cognizant’s David Sexton.

As 2021 unfolds, the topic of tax is set to dominate headlines. Tax to recoup the costs of Covid, tax on large, high profit companies, and new areas of tax to generate revenue and influence changes in society, such as environmental social and governance (ESG).