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Dec 8, 2020Open Access Government
Rohit Gupta, Head of Products and Resources, Europe, Cognizant, reveals how 5G holds the key to cutting congestion on connected roads.
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Dec 7, 2020Grocery Dive
Consumers have flocked to online grocery shopping during the pandemic but say they miss the impulse buys that are a staple of the physical store experience.
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Dec 6, 2020Intelligent CIO
With the retail industry up in the air as a result of the turmoil caused by COVID-19, confusion surrounding the future of the high street remains. Rohit Gupta, Cognizant’s Head of Product and Resources, suggests there is light at the end of the tunnel and retailers must utilise technology to rebuild the high street.
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Dec 6, 2020DigiconAsia
Organizations need to consider the challenges and opportunities as they ready themselves for the shift to voice technology in customer engagement.
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Dec 3, 2020ET CIO
Voice technology was already on the rise in India before the pandemic. But the virus ― and the subsequent need for both human-injected and contactless experiences ― served to increase both its pace and popularity.
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Nov 25, 2020Marketing Magazine
The pandemic has put the pedal to the metal when it comes to digital adoption and innovations in customer experience (CX). Four senior leaders consider what emerging CX trends will be more relevant than ever in 2021. From voice technology to agile measurement strategies – what’s next for CX?
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Nov 24, 2020UK Tech News
Black Friday is an immovable event – occurring at the same time of year, every year. With each iteration, we see more customer demand as more shoppers clock onto the best deals they can get in time for Christmas. And usually, we see more people flocking to the high street to get them.
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Nov 23, 2020The Global Governance Project
Our working lives have long been open to disruption from tech and other external forces, but the arrival of COVID-19 has shifted the world of work at a rate of change that few could have predicted – and has raised urgent questions about how employment will adapt.
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Nov 23, 2020Forbes
It’s been almost one year since the Covid-19 pandemic started. Data scientists worldwide have been analyzing data gathered during the pandemic to inform policies.
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Nov 23, 2020ET Now Digital
Brain Humphries, the CEO of IT services giant Cognizant, has promised to implement diversity goals from 2021. Under the initiative, more women will be given leadership roles and the inclusion of people of different ethnicities will be given priority, he added.