The Times / Raconteur, UK: Cognizant’s Executive Vice President of Business Process Services Says a Digital Workforce of Software Robots Doesn’t Mean the End of Human Interaction

“By implementing a digital workforce of software robots, organizations can ensure that work is done around the clock, eliminate human error, reduce human dependency to drive revenue and ensure an ‘always-on’ service for customers,” says Gajen Kandiah.

Kandiah doesn’t believe it means the end of human interaction. “Businesses that are embracing these technologies are capturing more data, improving processes and generally empowering workers to be more effective at their jobs,” he says.

“Having more customer data at employees’ fingertips and being able to share it across the business can allow them to respond to customer queries directly and more quickly without having to ask colleagues across different departments.”

Click here to read the article.