Hong Kong Economic Times: Director of Cognizant’s Center for the Future of Work Says Artificial Intelligence is a Smart Tool to be Used at Work

“Artificial Intelligence (AI) is growing rapidly, and there is a feeling that AI will take away human jobs,” says Benjamin Pring, Director of Cognizant’s Center for the Future of Work and co-author of ‘What To Do When Machines Do Everything’. “It is better to think about how to make good use of AI today instead of worrying about what will happen a few decades later.”

He adds, “AI is just a smart tool to be used at work, but not everyone knows how to use it.” For example, he explains, insurance brokers can be replaced by AI because AI can provide customers with the best advice. “Yet, a lot of people may not want to talk to just the machine, but may want to communicate with humans at the same time,” he avers. “A clever insurance broker should learn how to use machines and AI to make oneself smarter, and provide customers with more appropriate advice and higher quality service.”

According to Pring, faced with the emergence of digital, automation and AI, production methods and management structures in companies need to adjust. But he firmly believes that in his lifetime, AI will not be able to altogether replace humans.

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