“There is no question that businesses can achieve enhanced performance via automation,” writes Peter Whitaker. “However, don’t forget that even though you’re building automations in a drag-and-drop environment or recording the happy path of a process, you are still creating software.”

Excerpts from PC World’s article:

“There’s no doubt that there is a lot of interest in robotics these days. However, the potential applications for the use of bots in every single industry are wide-ranging, with automation opportunities not just in the back office, but also in contact centres, retail branches and stores. According to Forrester, there will be 4 million robots doing office, administrative, sales and related tasks by 2021 — and that could be just the beginning!

Here are six things that should be the key focus areas in embarking on robotics journey:

1. Architecture and design
2. Capacity planning
3. Development best practices
4. Fail-proof unit testing
5.  Quality assurance (QA) and user acceptance testing (UAT)
6. Real-time monitoring and reporting

There is no question that businesses can achieve enhanced performance via automation. However, don’t forget that even though you’re building automations in a drag-and-drop environment or recording the happy path of a process, you are still creating software. Don’t try to shortcut the development and testing process. Make sure that you’ve built a stable and maintainable execution right. Time spent in these phases will allow you to gain a real business benefit with your bots.”

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