LeMagIT, France: Cognizant’s Global Head (Markets) of Infrastructure Services Says Businesses Should Automate to Accelerate Business Outcomes

“While it is increasingly clear that businesses can no longer function as effectively without automating their IT infrastructure, they often struggle with how and what to automate and where to begin,” says Venu Lambu. “The key is to ensure that automation of infrastructure management is closely aligned to and integrated with a company’s strategic objectives; without a clear path, businesses can fall into the trap of automating for the sake of automation, without taking actual business objectives into consideration.” Excerpts:

“To avoid the pitfalls many companies encounter when automating certain processes, businesses should be clear on their current state coupled with desired business outcomes and objectives.

There are some initial steps businesses should take to introduce automation of existing IT infrastructures to help deal with digital transformation and new, third-party competitors, the need for businesses to be constantly-ready, a wider value proposition and a seamless customer experience.

While the “why” is often clear, the “how” is often not: enterprises tend to automate in isolated pockets and this can lead to issues with both existing and future applications and infrastructure.

Automation is not just about removing or reducing human effort; it is about removing repetitive work and focusing human effort on high-skill areas by automating standardized tasks. This way an enterprise can deliver higher levels of value to users inside and outside the firewall. This is important, as automation can bring disruption to a comfortable and established way of working.

IT needs to take a service-led approach and prioritize which areas of the business should be automated for maximum impact, taking into account possible limited resources and time, and balancing the business performance improvement and business digital transformation agenda.

Some enterprises tend to fall victim to internal challenges or, due to a complex multi-vendor landscape with too many interdependencies, are unable to carry out any meaningful level of integrated automation.

By joining forces with trusted business and IT partners, the company can be helped through the automation journey.”

Click here to read the article in French.