The Tech Revolutionist, Singapore: Cognizant’s Automation Leaders Outline the ‘Do, Think and Learn’ Framework for Businesses to Start Their Automation Journey

Sumithra Gomatam and Matthew Smith, Cognizant

“Business leaders are increasingly starting to embrace intelligent automation. These forward-thinking businesses that are now taking advantage of RPA (Robotic Process Automation) will ultimately see results in their performance, agility and competitive capabilities,” write Cognizant’s Sumithra Gomatam, President, Global Process and Platform Solutions, and Matthew Smith, AVP – Automation, Emerging Business Accelerators. Excerpts:

“In the digital era, speed is the new currency in business. Organizations need to address the fast-arriving enabling technologies, techniques and tools that will allow them to digitize their processes — and do so quickly.

Embracing RPA may not be a one-size-fits-all solution for businesses. For example, tasks that rely on a significant amount of creativity or intelligence cannot easily be undertaken by a piece of software. Instead, business leaders should take the time to evaluate their business strategy and build plans to integrate RPA in ways that will help understand current and future opportunities to move forward.

So how should businesses navigate the tricky ‘first steps’ in adopting intelligent automation? RPA can be broken down into three simple areas for businesses to understand the real opportunities and chart the best path forward: I Do, I Think, I Learn. The key to intelligent automation lies in an agile framework. Be well-prepared and kick-start your automation journey with a ‘do, think, learn’ framework.

- Systems that “do” so you don’t have to: Software that can replicate repetitive, rules-based human actions

- Systems that “think” so you can make decisions autonomously: Software that can operate more dynamically, even in situations with variances

- Systems that “learn” to make optimal adjustments when variables change: Software that can adapt, enabling a rich partnership between humans and software bots

Every business has a vast opportunity to apply all the “do, think and learn” technologies to improve business processes, accelerate outcomes, increase data quality, and enable powerful and predictive analytics. With intelligent automation, neither man nor machine can claim the sole prize in this battle. Instead, people who adopt RPA will be more empowered to do what they do well: think creatively, problem-solve, prioritize and interact with clients, partners and co-workers in smarter and more productive ways.”

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