“Just what will bank branches look like 10 years down the line?” Katie Kuehner-Hebert of BAI Banking Strategies asks bankers, industry experts and solution providers to understand what the bank of the future has in store.
“In a decade, banking customers will want to pre-arrange branch interactions and banks will be in a position to enable this scheduling,” says Cognizant’s Steven DeLaCastro. “This could be at a standard bank location, or even a small location with only a video connection to a personal banker."
He adds, "At the same time, most banks will maintain larger branch footprints that will showcase their products and technology, becoming a magnet for new customer acquisition. In these larger branches, we can expect to see greeters with the ability to determine a customer’s identity using intelligent device-based beacon capabilities.”
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