Financial Times: Cognizant’s Senior Vice-President of Retail and Consumer Goods Consulting Says Retail Consultants Must Change in Response to the Upheaval in Retailer Business Models

“The state of the global retail consulting market is changing, because of the upheaval in retailer business models,” says Steven Skinner. “Gone are the days of plugging in large business systems and building large data warehouses. The future of retail consulting focuses on helping retailers adapt to a rapidly changing customer dynamic, which is driving systemic business model changes.”

He adds, “Failure to understand and embrace these changes will leave today’s consultants behind in the new consulting arms race. Our clients are changing, but more importantly, their customers are changing, so consultants must change even faster.”

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