Computable, Netherlands: Associate Vice President of Cognizant’s Center for the Future of Work Says Superbots Will be a Significant Element in the Future of Bots
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“The experience of a good chatbot interaction is not judged only on its capacity to answer a question correctly, but also the speed at which such a response is provided,” says Robert H Brown. “In the bot world, solving a problem after a first contact with a customer will become a key performance metric.” Excerpts:
“If a chatbot fails to give meaningful information or worse, replies to say “I’m afraid I can’t answer your question” and you need to wait for an answer, the frustration level would be immense.
The concept of a superbot is not well known yet, but will be a significant element in the future of bots.
As bots become more specialized and popular, they will proliferate. For many companies, managing them could become as overwhelming and complex as managing apps is today. The solution could come in the form of a superbot.
A superbot, or “bot of bots,” would act as a personal assistant, getting things done on behalf of the user.
The future success of chatbots will hinge upon their ability to become useful, maybe even indispensable, to human beings.”
Click below to read the article in Dutch.
