eWeek: Associate Vice President of Cognizant’s Center for the Future of Work Talks About Intelligent Process Automation

“The list of game-changing and differentiating examples of process analytics is immense, especially when IPA tools using artificial intelligence and machine learning to drive time-sensitive outcomes are applied,” says Robert Brown. “Examples could include real-time dynamic fleet optimization for destination and delivery capacity for logistics or collation of huge volumes of clinical data for optimized pharmaceutical trials,” he adds.

“Software advancements in the field of process automation will unlock significant value for businesses within the next three to five years, according to a Cognizant survey of 537 senior executives across North America and Europe,” writes eWeek. “About half of the respondents saw automation as significantly improving their business processes within three to five years, and about 44 percent said they have similarly high expectations for business analytics.”

“What’s also changing is the impact that IPA is having as it helps to bridge the divide to digital processes on value chains and operating models,” Brown adds. “Each industry and its processes, whether claims management in insurance, or reconciliation or mortgage processing in banks, are swiftly adopting new process models.”

He notes that value is more aligned with process data than with the process itself, and as operational models focus more on services or outputs, they enable organizations to build new, truly flexible and adaptable process models that can be quickly piloted and refined.

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