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The Tech Revolutionist, Singapore: Senior Director of Cognizant’s Center for the Future of Work Says Embedding Digital Thinking into Key Processes will Place Companies on the Fast Track

“Digital transformation will put US$5.9 trillion (approximately SGD 8.1 trillion) in revenue up for grabs for companies across industries in the Asia-Pacific region by 2018,” writes Manish Bahl. “For winning in an economy of algorithms, automation and AI, businesses and people will require new skills, new tools and rethinking of the human-machine relationship.” Excerpts:

“One of the profound impacts of the accelerated pace of digital is that jobs and required skills will change significantly. Rote tasks — which still represent a substantial proportion of most people’s day-to-day work — will morph into the machine, freeing up time and energy to ask better questions, craft better directions, and generate more impactful innovation. It means that the future of our work will be more strategic.

The work ahead will require us to double down on the activities where humans have — and will continue to have — an advantage over machines (for example, collaborative problem-solving, creativity, abstract thinking, adapting to change, and so on).

Digital is moving from toys of convenience to powerful tools applied to work that really matters. Your work ahead is to apply this new crop of smarter technologies to remake your business activities — from sales and marketing to production and supply chain management.

It is certain that the next decade of business advancement in the region will be driven by IoT. That said, IoT is evolving when it comes to standardization, and if not implemented properly, could present data privacy and security risks. This will make consumer trust more important than ever and, perhaps, even harder to achieve. A survey revealed that Asia Pacific respondents are significantly behind their global counterparts in prioritizing cybersecurity for their business.

The future of work is the mirror image of the future of AI (artificial intelligence). More businesses will tap into this opportunity by adopting new automation technologies to reshape their business processes and customer experiences to achieve higher productivity and superior business results. AI will continue to transform our work as we know it and will become the number one driver of business change by 2020.

Embedding digital thinking and technologies into key processes will place companies on the fast track.”

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